Do the prices of the products include VAT?

VAT is included in the sales prices of all products sold on www.fabriccadesign.com.

I created a new order, can I change my order?

If your order has not been delivered to cargo yet, you can change it by contacting our e-mail address info@fabriccadesign.com.

Can I change the address to which my order will be delivered?

Check if your order has been shipped. If the product you ordered has not been delivered to the cargo, you can change the delivery address by calling us from our contact number.

How should I clean my products?

Each of Fabricca Design products is designed using fabric. You can clean your jewelry group products with a damp cloth. You can wash your hair accessory group product in the delicate program by putting it in the storage boxes that can be used in the washing machine.

Cargo / Transportation

When will my order reach me?

Domestic orders reach the recipient in 2-3 business days.

How can I find out if my order has been shipped?

You can track your order status on the My Order Details page on the site.

When the cargo brings the product, is there anything I should pay attention to when receiving it?

Yes. During shipping by cargo, damage to the products may occur due to cargo. For this reason, when receiving the product, you should pay attention to whether there is a situation such as crushing, tearing and wetting in the package. In such a case, you should not take delivery of the cargo and make a report to the cargo authority.

How can I reach the product that has arrived but could not find me at home?

If you are not present at the specified address, the product you ordered will be delivered to the nearest cargo branch to the address you are in. It is kept in the branch within 3 days. You can go to the cargo branch and receive the product with your ID number. Products not received within 3 days are sent back to our company.

Cancellation & Refund

How long does it take to get a refund when I cancel the order?

When you cancel the order or return the product, your money will be refunded within 3-5 business days after the product reaches us.

In how many days can I return the product I bought?

You can return the product within 5 days of receipt. The product must be unused and in its box.